Shipping policy
Shipping Policy
Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.
Shipping Destinations
We currently ship to all countries within the European Union, as well as worldwide.
Shipping Methods & Carriers
European Union (EU):
Orders are shipped via:
- Bulgarian Post
- DPD (Speedy)
- DHL
International (Outside EU):
Orders are shipped via:
- Bulgarian Post
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
In case of high order volumes, shipments may be delayed slightly. If there is a significant delay, we will contact you via email.
Shipping Time
Estimated delivery times vary depending on destination and shipping method:
- European Union: 3–10 business days
- Worldwide: 7–25 business days
Please note that delivery times are estimates and may vary due to factors beyond our control (such as customs processing or local postal delays).
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and selected shipping method.
Customs, Duties, and Taxes
For orders shipped outside the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.
Tracking Information
Tracking is available for most shipping methods. Once your order has been shipped, you will receive a confirmation email with tracking details.
Lost or Delayed Shipments
We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer. However, we will do our best to assist you in locating your package.
Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, please contact us via email or through our website.
Thank you for choosing our store!